Privacy Policy

1. Introduction

Coffee Paradise Resort ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coffeeparadiseresort.com or interact with us through our booking services, social media, or in-person at our resort.

By using our website and services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, payment details, and identification documents required for check-in.
• Reservation & Stay Details: Booking history, room preferences, special requests, dietary requirements, and feedback.
• Technical Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website.
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze site usage.
• Communication Data: Records of your correspondence with us via email, WhatsApp, phone, or social media.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To process and confirm your reservations.
• To provide personalized guest services and experiences.
• To communicate with you about bookings, offers, and resort updates.
• To improve our website, services, and guest satisfaction.
• To comply with legal and regulatory requirements.
• For internal record keeping and analytics.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us with booking engines, payment processing, marketing, and IT support.
• Legal Authorities: When required by law or to protect the rights, property, or safety of Coffee Paradise Resort, our guests, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted payment gateways, and restricted access to personal data.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at info@coffeeparadiseresort.com.

7. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect some website functionality.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Third-party cookies may also be used for analytics and marketing.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways, social media, or booking partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: info@coffeeparadiseresort.com
• Phone: +91 97417 67387
• WhatsApp: +91 97417 67387
• Address: Coffee Paradise Resort, Chikkamagaluru, Karnataka, India