Cancellation Policy

1. Overview

At Coffee Paradise Resort, we understand that travel plans can change. This Cancellation Policy outlines the terms and conditions for canceling or modifying your reservation. By making a booking with us, you agree to the terms set forth below.

We recommend that you review this policy carefully before confirming your reservation. If you have any questions, please contact us directly.

2. Standard Cancellation Policy

For most bookings, the following cancellation terms apply:

• Free Cancellation: Cancellations made more than 7 days prior to the scheduled check-in date are eligible for a full refund.
• Partial Refund: Cancellations made between 3 to 7 days before check-in will incur a charge of 50% of the total booking amount.
• No Refund: Cancellations made less than 72 hours (3 days) before check-in, or in case of a no-show, will be charged the full booking amount.

3. Peak Season & Special Offers

During peak seasons (October to March, long weekends, and festive periods) and for bookings made under special promotional offers, a stricter cancellation policy may apply:

• Cancellations made more than 30 days before check-in: Full refund.
• Cancellations made 15 to 30 days before check-in: 50% refund.
• Cancellations made less than 15 days before check-in: No refund.

Please check your booking confirmation for the specific cancellation terms applicable to your reservation.

4. Group Bookings

For group bookings of 3 or more rooms or reservations involving 10 or more guests, separate cancellation terms apply:

• Cancellations made more than 60 days before check-in: Full refund (minus a 10% administrative fee).
• Cancellations made 30 to 60 days before check-in: 50% refund.
• Cancellations made less than 30 days before check-in: No refund.

Group booking policies are subject to contract and may vary. Please refer to your group booking agreement for detailed terms.

5. Modifications & Date Changes

Requesting a change to your reservation dates is subject to availability. The following rules apply:

• Date changes requested more than 7 days before check-in are processed free of charge.
• Date changes requested within 7 days of check-in may be treated as a cancellation and rebooking, and applicable cancellation fees may apply.
• Any change in dates may result in a change in the room rate.

6. No-Show Policy

If you do not arrive at the resort on the scheduled check-in date without prior communication, it will be considered a no-show. In such cases:

• The full booking amount will be charged.
• The remaining nights of your reservation will be automatically canceled.
• No refund will be issued for any part of the booking.

If you anticipate a delay in your arrival, please contact us to avoid a no-show charge.

7. Early Departure

If you decide to check out earlier than your scheduled departure date, the full amount for the original booking will be charged. No refund or credit will be issued for unused nights.

We recommend confirming your travel dates before booking to avoid early departure penalties.

8. Refund Processing

Refunds, where applicable, will be processed using the original payment method within 7 to 10 business days after the cancellation request is approved.

• For bookings made through third-party platforms (e.g., Booking.com, Agoda), refunds will be processed as per their policies and timelines.
• Bank processing times may vary, and we are not responsible for delays caused by financial institutions.

9. Travel Insurance

We strongly recommend that guests purchase comprehensive travel insurance to cover unforeseen circumstances, including trip cancellations, medical emergencies, and travel delays.

Coffee Paradise Resort is not liable for any losses or expenses incurred due to cancellations, travel disruptions, or other issues covered by travel insurance.

10. Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, government restrictions, pandemics, or acts of God), we will make reasonable efforts to accommodate changes or offer credit for future stays.

11. Contact Us

If you have any questions about this Cancellation Policy, need assistance with a cancellation, or wish to discuss your booking, please reach out to us:

• Phone: +91 97417 67387
• WhatsApp: +91 97417 67387
• Email: info@coffeeparadiseresort.com